Customer Declaration: Pets will only be accepted for grooming after the Owner (or other responsible person) has filled in and signed the Client Registration Card. We reserve the right to turn away any pet for any reason that we deem necessary. By signing the registration card and the treatment record, you are deemed to have accepted these Terms and Conditions. We will not groom your pet without a signed treatment record and registration form. We reserve the right to photograph your pet for the benefit of our records and they may be used in our promotional material.
Vaccinations: All pets must be up to date with their vaccinations. Any pets not fully vaccinated will be turned away. If we are not made aware that your pet is not vaccinated then it is left in our care entirely at your (and your pet’s) own risk.
Bitches: We cannot accept any bitch that is in season for any treatment, please re-book for the week after your bitch finishes her season. We cannot accept any pregnant bitch for any treatment as this can risk the unborn puppies through stress of the mother.
Coat Condition: It is assumed that you will bring your pet into the salon in a reasonable condition. That is; that you groom your pet at home regularly between appointments. Any heavily soiled or matted pet will incur an additional charge. We may ask the owner to rebook on this occasion for a longer time slot.
Matted Pets: In the event of any pet needing a clip off, the owner should be aware that irritation may occur from the clipping process, as well as uncovering scabs, cuts or other potential problems. The owner agrees that Pawsitively Purrfect Pet Services and/or its staff will not be held liable for any after-grooming effects of matt clipping procedures or problems “uncovered” by clipping off a badly matted coat. This could include: itchiness, skin redness, irritations, abrasions or minor cuts. No pet will be subjected to stress or discomfort and all pets will be groomed in accordance with The Animal Welfare Act 2007. A matted coat will always incur extra fees for both clipping and/or brushing out. This will be discussed with the owner prior to grooming commencing.
Dangerous Pets: If the pet has bitten or has any aggressive tendencies the owner must disclose this on the grooming contract. Pawsitively Purrfect Pet Services reserves the right to humanely and safely muzzle your pet or ask you to muzzle your own pet or to refuse to groom it if it represents a danger to our staff or other pets in the salon.
Cancelling your appointment: When you make an appointment with Pawsitively Purrfect Pet Services, you are obliged to give us at least 24 hour notice to allow us to fill your appointment slot. Shorter notice than this may be chargeable.
Neglection Issues: If we suspect any case of neglect or animal cruelty, we reserve the right to inform the SPCA.
Toilet Time: Please try to ensure your pet has had an adequate chance to relieve itself before you come to the salon.
Anal Glands: anal gland expression is deemed to be a “veterinary procedure” therefore we will not perform this treatment.
Payment: Pawsitively Purrfect Pet Services accepts cash and credit / debit cards.
Finally: If you are unsure which tools and / or products to use, or are struggling in any way with home grooming, then please ask, we’re happy to help and advise you.
